Return & Exchange Policy

At Not So Sanskari™ (operated by The Style Collective), we take immense pride in our luxury designs, exceptional fabrics, and rigorous quality control protocols. Because our garments feature delicate handwork, intricate embellishments, and custom-tailored silhouettes, we enforce a strict No Returns and No Cash Refunds policy, except under the explicit conditions outlined below.

1. Eligible Grounds for Claims

We only accept claims, returns, or exchanges for products that fall strictly under the following category:

• Manufacturing Defects: Verified structural defects in the garment's stitching or construction.

2. The Mandatory Unboxing Video Policy

To protect our workshop against fraudulent claims and transit tampering, a continuous, unedited unboxing video is strictly mandatory for all return claims.

The Rule: The video must begin before you open the sealed courier package. It must clearly show the shipping label, the intact tamper-evident packaging, the physical opening process, and the specific manufacturing defect in a single, unbroken shot.

Timeline: You must raise your claim with our support team within 3 days (72 hours) of delivery.

Rejection: Any claims raised without a valid, unedited unboxing video, or submitted after the 3-day window, will be rejected immediately without exception.

3. Non-Returnable & Void Conditions

We will absolutely not accept returns, exchanges, or refunds for items that are:

• Changed due to a change of mind, style preference, color preference, or event cancellation.
• Sale Items: All promotional, discounted, or seasonal sale items are final sale.
• Customized/Altered Items: Any garment made-to-measure or altered to your custom specifications.
• Damaged Post-Delivery: Garments showing signs of being worn, washed, altered, or stained with makeup/perfume.
• Missing Tags: Products returned without their original luxury tags, barcodes, or packaging intact.

4. Exchanges & Refund Processing

Size Exchanges: A one-time size exchange may be offered as a courtesy, subject strictly to stock availability and the product being returned in pristine, original condition.

Refund Exceptions: If a replacement piece is completely unavailable for a verified, approved manufacturing defect claim, a refund will be initiated to your original payment method.

Processing Time: Once the defective garment is received and approved by our quality control workshop, please allow up to 7 business days for the refund to reflect in your account.

5. Premium Fashion Disclaimer

Minor Variations: Our collections feature luxury hand-embroidery, handwork, and custom dye lots. Minor variations in embroidery layout, hand-beading, fabric texture, and color shades (due to digital photography or screen calibrations) are natural characteristics of premium artisan wear and are not treated as manufacturing defects.

File a Claim

To submit a verified claim, contact us within 3 days of delivery with your order number and mandatory unboxing video:

• WhatsApp Support: +91 77176 11715
• Email Support: contact@notsosanskari.com